FAQ
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Frequently Asked Questions
We specialize in high-quality suitcases, backpacks, duffle bags, handbags, kids’ luggage, travel accessories, and travel-friendly wear — all carefully selected to meet your travel needs.
Scarlet Hub is based in Nairobi, Kenya. You can shop online or visit our store at Platinum Plaza, Tom Mboya Street, Nairobi CBD, Basement 101 or Kampala Business center basement 101 River road / Latema Road Junction
Yes! We offer fast and reliable delivery across Nairobi and other parts of Kenya. Delivery fees vary based on your location and order size.
In Nairobi, orders are typically delivered within 24–48 hours. For upcountry locations, delivery may take 2–4 business days.
Simply browse our products, add items to your cart, and proceed to checkout. You can also order via WhatsApp or phone if you prefer.
We accept M-Pesa, cash on delivery (within Nairobi), and secure online payments via card or mobile money.
Yes. You can return a product within 7 days if it’s unused, in its original packaging, and in case of defects or wrong delivery. See our Return Policy for full details.
Yes! We offer suitcase sets, single pieces, and combo offers — perfect for every type of traveler.
Absolutely. We pride ourselves on offering high-quality, durable, and stylish travel gear that meets international standards.
You can reach us via:
- 📞 Phone: +254 723 229 721
- 💬 WhatsApp: 0768466285
- 📧 Email: sales@scarlethub.co.ke
- 📍 Visit us in Nairobi