Effective Date: 10/06/2025

At Scarlet Hub, we value your satisfaction. If you’re not completely happy with your purchase, we’re here to help.

At Scarlet Hub, we value your satisfaction and strive to ensure every customer receives the right product in perfect condition. Please read our updated delivery and return policy below:

🚚 Delivery Information

Within Nairobi

  • Delivery Time: Same-day delivery for orders placed before 3PM
  • Delivery Mode: Motorbike or matatu
  • Cost: Varies depending on your location in Nairobi

Outside Nairobi

  • Delivery Time: 1–2 business days
  • Delivery Mode: Your preferred courier service (e.g., G4S, Wells Fargo, Fargo Courier, etc.)
  • Cost: Based on courier rates and destination

🔁 Return & Exchange Policy

We only accept exchanges — no refunds.

  • Eligible exchanges:
    We accept returns only in cases where you need to exchange an item due to size or damaged/defective at the delivery point
  • Condition:
    The item must be unused, undamaged, and in its original packaging with tags intact.
  • Timeframe:
    Exchanges must be requested within 24 hours but it should be reported immediately at the pick up point.

To request an exchange:

  1. Contact us via WhatsApp or call within 24 hours
  2. Share your order details and reason for exchange
  3. We’ll guide you on the exchange process

Note: Exchange delivery fees are the responsibility of the customer unless it was our error.

⚠️ Disclaimer – No Refunds

Scarlet Hub does not offer refunds. Please review your order carefully before confirming your purchase.

📞 Need Help?

Contact us for any return or refund inquiries:

Scarlet Hub – Nairobi, Kenya
📞 +254 768 466 285
📧 sales@scarlethub.co.ke
📍 Platinum Plaza, Nairobi